Article 1 – General Provisions

1. By navigating in this area you will access Aosta Valley Card, available through the url: (hereinafter referred to as “Aosta Valley Card”). Browsing and submitting a purchase order on the Site implies the acceptance of the Terms and Conditions and of the Data Protection Policies adopted by the Site as indicated herein.

2. These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by


Registered office: AOSTA (AO) VIA FESTAZ 29 postcode 11100 VAT No 01213760075

Registered with the REA, number 01213760075

3. The user is obliged, before accessing the products provided by the site, to read these General Terms and Conditions of Sale, which are considered generally and unequivocally accepted at the time of purchase.

4. The user is requested to download and print a copy of the purchase form and of these General Conditions of Sale whose terms Aosta Valley Card reserves the right to modify unilaterally and without any notice.

5. It is possible to use the Site and therefore to access and purchase products provided by it in the following languages:

Italian, English, French

Article 2 – Purpose

1. These General Terms and Conditions of Sale regulate the offer, submission and acceptance of purchase orders of products on Aosta Valley Card and do not regulate, on the contrary, the provision of services or the sale of products by parties other than the Seller which are present on the same Site through links, banners or other hypertext links.

2. Before placing orders and purchasing products and services from parties other than the seller, we suggest that you check their terms and conditions of sale.

Art. 3 – Conclusion of the contract

1. In order to conclude the purchase contract, it will be necessary to complete the form in electronic format and submit it following the relevant instructions.

2. The form contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the means of payment that can be used, the method of delivery of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.

3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form completed by the user, after checking that the data contained therein is correct.

5. The user will be obligated to pay the price from the moment the online order process is completed. This will be done by clicking on the “Buy Card” button at the end of the wizard.

6. Once the contract is concluded, the seller takes over the order for processing.

Article 4 – Registered Users

1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully.

2. Confirmation shall in any case exempt Aosta Valley Card from any liability regarding the data provided by the user. The user undertakes to promptly inform Aosta Valley Card of any changes to his/her data communicated at any time.

3. Should the user communicate inaccurate or incomplete data or should there be any dispute by the parties concerned regarding the payments made, Aosta Valley Card shall be entitled not to activate or to suspend the service until the relevant shortcomings have been remedied.

4. Upon the first request for activation of a profile by the user, Aosta Valley Card shall assign to the same a user name and a password. The latter shall acknowledge that such identifiers constitute the validation system of the user’s accesses to the Services and the only system suitable to identify the user that acts performed by means of such access shall be attributed to him/her and shall be binding towards him/her.

5. The user undertakes to keep his access data secret and to guard them with due care and diligence and not to pass them on, even temporarily, to third parties.

Article 5 – Availability of Products

1. Product availability refers to the actual availability at the time the user places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of several users, the products may be sold to other customers before the order is confirmed.

2. Even after the order confirmation e-mail has been sent, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will automatically be rectified by deleting the unavailable product and the user will be informed immediately by e-mail.

3. If the user requests the cancellation of the order, terminating the contract, Aosta Valley Card shall refund the amount paid within 30 days starting from the moment Aosta Valley Card became aware of the user’s decision to terminate the contract.

Article 6 – Products Offered

1. Aosta Valley Card commercialises:

Aosta Valley Card is the multifunctional card of the Aosta Valley. It is the perfect choice for those who want to make their holiday in the valley a unique and unforgettable experience. The card offers personalised and exclusive benefits for each customer, including priority access to events and activities, a 24-hour medical consultation service, and a ski pass function for the ski lifts. The Card is offered in two types: Individual Card and Family Card.

2. The offer is detailed on our website under the link:

Art. 7 – Payment methods and prices

1. The price of the products shall be that updated on the site from time to time, except where there is an obvious error. 

2. In case of error Aosta Valley Card shall inform the purchaser as soon as possible allowing the confirmation of the order at the correct price or cancellation. There shall in any case be no obligation for Aosta Valley Card to deliver what has been sold at the lower price erroneously indicated.

3. The prices on the Site are inclusive of VAT and do not include shipping costs. Prices may change at any time. Changes do not affect orders for which order confirmation has already been sent.

4. Once you have selected the products you want, they will be added to your shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment.

5. Payment can be made by: Paypal, Credit Cards and Debit Cards.

Article 8 – Delivery

1. Aosta Valley Card delivers to the whole Italian territory, excluding the Vatican City State and the Republic of San Marino.

2. Aosta Valley Card shall only make deliveries to the user’s domicile, provided at the time of purchase.

3. Delivery shall be made, for the Italian territory, generally within 3 working days or, in the event no delivery date is specified, within the term estimated at the moment of the selection of the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.

4. For European Union countries, delivery shall be made within one week, and in any event, within the maximum term of thirty days.

5. If delivery is not possible, the order shall be sent to the warehouse. In that event, a notice will specify the location of the order and how to agree on a new delivery.

6. If you are unable to be at the delivery location at the agreed time, please contact us again to arrange a new delivery date.

7. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you are terminating the contract.

8. As a consequence of the termination the amounts will be returned, including the costs of delivery to the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 30 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs that shall be borne by the purchaser.

9. Shipping costs shall be borne by the purchaser and are explicitly highlighted when the order is placed.

Article 9 – Passing of Risk

1. The risks relating to the products shall pass to the Buyer from the moment of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all sums due in respect thereof, including shipping costs, or at the time of delivery if this occurs at a later date.

Art. 10 – Warranty and commercial conformity

1. The seller is liable for any defect in the products offered on the site, including non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.

2. If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this guarantee shall be valid provided that the defect manifests itself within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was acknowledged by the purchaser; that the online return form is filled in correctly.

3. In the event of non-conformity, the purchaser who has concluded the contract as a consumer shall be entitled to have the products restored to conformity free of charge, either by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in respect of the disputed goods and the consequent refund of the price.

4. All return costs for defective products will be borne by the seller.

Article 11 – Withdrawal

1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to Art. 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.

2. In the event of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period shall run from the date of receipt of the last product.

3. Any user wishing to exercise the right to cancel the purchase may send an email, indicating the order number and name of the user, to:

4. The purchaser shall also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or, alternatively, by sending the standard withdrawal form, as set out in Annex I, Part B, Legislative Decree 21/2014, which is not mandatory.

5. The goods shall be returned to: AOSTA (AO) VIA FESTAZ 29, Italy CAP 11100.

6. The goods must be returned undamaged, in their original packaging, complete in all their parts and with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 15 days any shipping costs incurred by the user.

7. The costs of the return will be borne by Aosta Valley Card.

8. As provided for by Article 56 paragraph 3 of the Legislative Decree 206/2005, modified by the Legislative Decree 21/2014, the Site may suspend the refund until receipt of the goods or until the purchaser proves to have sent back the goods.

9. The right of withdrawal shall not apply in the event that Aosta Valley Card’s services and products are included in the categories of Article 59 of Legislative Decree 206/2005.

10. The Site will carry out the refund using the same means of payment chosen by the Buyer at the time of purchase. In case of payment made by bank transfer, and in case the user intends to exercise his/her right of withdrawal, he/she shall provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.

Article 12 – Data processing

1. By using the site, the user authorises the processing of his or her personal data. This information is also valid for the purposes of Article 13 of EU Regulation No. 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

2. The data controller is Andrea Murari.

3. The data processor, appointed by the data controller, is Andrea Murari.

4. The data will be processed at AOSTA (AO) VIA FESTAZ 29 CAP 11100.

5. The data processing is carried out exclusively in electronic form, by means of IT tools and supports designed to ensure the security and confidentiality of the data. The information stored is protected against unauthorised access.

6. Data provided by users regarding purchase orders, payments (which may include name, address, contact details), IP address, all other data communicated are processed.

7. The purpose of the use of such data is the execution of the purchase order and payments, the communication of such data to third party suppliers of payment and shipping services as well as contacts of an informative nature regarding the activities and services of the site, offers of a commercial nature of affiliated companies and business partners.

8. The provision of data and consent to the processing of data for the purposes of the contract, i.e. the execution of the order and related payment, is necessary for the conclusion and execution of the contract, therefore, the refusal to provide such data or to consent to its processing makes it impossible for the user to purchase the products and services offered.

9. The provision of data and consent to its processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to consent to its processing may result in the impossibility for the user to receive such further services.

10. Users always have the right to have their data updated, corrected or supplemented, to have their data deleted, made anonymous or blocked if processed in violation of law, including those the conservation of which is not necessary in relation to the purposes for which the data were collected or subsequently processed, the certification that the operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except where this proves impossible or involves a manifestly disproportionate use of means in relation to the protected right.

11. You have the right to object, in whole or in part, to the processing of personal data concerning you for legitimate reasons, even if pertinent to the purpose of collection, and to the processing of personal data concerning you for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.

12. You may also revoke at any time your consent to the processing of your data previously given to Aosta Valley Card.

13. All rights provided for by EU Regulation 2016/679 may be exercised by the user by writing to the following e-mail address:

14. On the first visit, the user will be invited to choose his/her language and will be offered the possibility to save his/her preferred language. To this end, the user authorises the use of identification codes known as cookies, i.e. small files sent by its Internet server and recorded on the hard disk of the user’s computer.

15. The hard disk collects information on the user’s language preference and stores the pages of the site visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the user’s browser type.

Article 13 – Safeguard Clause

1. Should one of the clauses of these General Terms and Conditions of Sale be null and void for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions of these General Terms and Conditions of Sale.

Article 14 – Contacts

1. Any request for information may be sent by email to the following address, by telephone to the following address: 338 811 7832, and by post to the following address:



Art. 15 – Applicable law and jurisdiction

1. These General Terms and Conditions of Sale are governed by and construed in accordance with Italian law, without prejudice to any different overriding mandatory rule of the purchaser’s country of habitual residence. Accordingly, the interpretation, execution and termination of the General Terms and Conditions of Sale shall be subject exclusively to Italian law.

2. Any disputes inherent and/or consequent thereto shall be settled exclusively by the Italian courts. In particular, if the user has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.

These conditions were drawn up on 01/04/2023.

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